Charles Brindley

BUPA, Heathrow, National Trust

An effective leader with a strong operational background to enable change in large organisations. A specialist at delivering customer experiences that deliver tangible business benefits.  Skilled at building collaboration to ensure initiatives add value and will work.

• Led many projects to improve the passenger experience throughout Heathrow, including the Olympic programme in 2012
• As Head of Customer Relations at BUPA was responsible for customer insight, loyalty, complaint handling, internal organisation design and service delivery
• Supported over 50 organisations to improve their customer experience including Sky TV, Eurostar, Bath Abbey, the National Trust and STAR Alliance