Jake Redmond

      BAA, Heathrow Airport Limited

 Operations, Operations assurance and optimisation specialist leading change programme governance in complex regulated and high-profile operations. Resilience expert building comprehensive contingency plans, resilience tests and behavioural change initiatives to deliver strategic objectives. 

• Prominent Leadership role implementing Baggage operational Resilience at Heathrow Airport resulting in improved misconnect rate and £m’s p.a cost saved.
• Led the implementation of a Strategic Baggage supply partnership.
• Led multiple terminal baggage operations including the closure of Heathrow Terminal 1 and the opening of Heathrow Terminal 2.
• Lead operational role in the £500m CAPEX Standard 3 Hold Baggage Screening replacement project.